Frequently Asked Questions
How about your lead time?
Generally, it will take 15 to 25 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.
Do your products have quality certification?
We have a very strict quality controlling system. Our EV charging products pass with CE & TUV certifications.
How long is the warranty?
The warranty of our products is 12 months upon the receipt of your shipment under normal circumstances.
What is your guarantee of after-sale service?
In response to every after-sale request within the warranty, we will appoint a one-on-one technician for timely online aid.
Can you provide customized service?
Yes, we have been involved with OEM and ODM projects since 2012, providing professional customized services for our clients.
Can the EV charger charge all electric vehicles?
Yes, all models work with all electric vehicles. Tesla vehicles require a J1772 to Tesla adapter to work with our chargers.
Caiku Electronic
