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Frequently Asked Questions
Are you a factory or a trading company?
We are a trading company with 10 years of international trading experience. We have established long-term partnerships with multiple factories to ensure high-quality sources and competitive pricing through massive volumes.
What are your standard trade terms?
We primarily operate under EXW, FOB, FCA, CFR, CIF, and DDU terms to meet diverse client requirements.
Do you offer OEM & ODM services?
Yes, we provide full value-added services including OEM & ODM customization, as well as comprehensive logistics support.
What is the typical delivery time?
For items in stock, we deliver within 24-72 hours. For non-stock items, specific lead times will be provided in the Proforma Invoice (PI) for your reference.
How do you handle after-sales service?
We provide professional support and typically respond to any inquiries or service needs within 24 hours.
Are samples available for quality checking?
Free samples are available for small-value standard items, with the shipment cost to be covered by the customer.